1. Scope and our commitment
This policy applies to YGR Core Services, which uses YGR Group as an informal corporate identity, and to ygrgroup.my. We handle personal data in accordance with applicable Malaysian law, including the Personal Data Protection Act 2010 (“PDPA”), where it applies.
By giving us personal data, you acknowledge the practices described in this policy. Where consent is the appropriate basis for processing, you may withdraw it subject to legal and contractual limitations.
2. Information we may collect
Depending on how you contact or transact with us, we may collect:
- your name, phone number, email address and organisation;
- service location, property or site details, vehicle details, booking requirements and preferred dates;
- the contents of enquiries, quote requests, feedback and messages;
- transaction or service records when you become a customer;
- technical information such as IP address, browser type, device information, pages visited and cookie identifiers if analytics or security tools are enabled.
Please avoid sending health information or other sensitive personal data through the general enquiry form unless it is necessary and we have asked you to provide it through an appropriate channel.
3. How we use personal data
We may use personal data to respond to enquiries, prepare quotations, confirm bookings, plan and deliver services, provide customer support, maintain business records, improve our operations and website, prevent fraud or misuse, meet legal obligations, and send service-related communications.
We will not use your details for unrelated direct marketing without the consent required by law. You can ask us to stop marketing communications at any time.
5. Storage, retention and security
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the data. These may include access controls, secure hosting, software updates, backups and limiting data access to people who need it.
No internet transmission or storage system is completely secure. We retain personal data only for as long as reasonably needed for the purpose collected, business and warranty records, dispute management, or legal and regulatory requirements. Data no longer required will be deleted or anonymised where reasonably practicable.
Some service providers may process data outside Malaysia. Where this occurs, we take reasonable steps to use providers and arrangements that support appropriate protection.
6. Access, correction and choices
Subject to the PDPA and permitted exceptions, you may request access to personal data we hold about you, ask us to correct inaccurate or incomplete data, withdraw consent, or ask questions about how your data is handled. We may need to verify your identity before acting on a request.
Withdrawing consent may affect our ability to respond to an enquiry or provide a service. We may retain information where required or permitted by law.
8. Privacy enquiries
For privacy questions or to exercise a data right, contact YGR Core Services:
Phone / WhatsApp: 019-432 4421
Service area: Klang Valley, Malaysia
We may update this policy when our services, website practices or legal obligations change. The latest version will be published on this page with the revision date.